Privacy Policy for nowait.lk

Introduction

At nowait.lk, we prioritize the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase on our website and app. Our platform uses Firebase Crashlytics, Firebase Analytics, cookies, and other tools to improve user experience and maintain secure operations. By using our services, you agree to the practices outlined in this policy.

Information We Collect

• a. Personal Identification Information: This includes details like your name, email address, phone number, and address, provided voluntarily during account registration, checkout, or any other interactions.
• b. Payment and Billing Information: Necessary for order processing, including credit or debit card details. Payment data is securely handled by trusted third-party payment processors, and we do not store your complete card details.
• c. Device and Usage Information: Automatically collected information, including device identifiers, IP address, browser type, operating system, language preferences, time zone, and app usage patterns, to help us analyze user behavior and improve our services.
• d. Crash Reports and Diagnostic Data: Firebase Crashlytics collects crash data, app diagnostics, and related information to help us identify and resolve issues for an optimized user experience.
• e. Location Data: With your consent, we may collect location data to provide location-based services, such as nearby product recommendations.
• f. Browsing Information: This includes data on how you navigate and interact with our website or app, collected using cookies, pixels, and similar tracking technologies.

Use of Information

• a. Order Processing and Fulfillment: Managing payments, orders, shipping, and delivery.
• b. Customer Support and Communication: Providing assistance, responding to inquiries, and sending order or account-related communications.
• c. Personalization: Offering customized shopping experiences, including product recommendations, promotions, and marketing tailored to your preferences.
• d. Improving Services: Using insights from Firebase Analytics, Crashlytics, and user feedback to enhance the performance and functionality of our website, app, and services.
• e. Legal Compliance and Protection: Complying with legal obligations, responding to legal requests, and enforcing our terms and policies.
• f. Marketing and Advertising: We may use your information for marketing purposes, such as sending promotional emails, unless you opt out. We may also work with third-party advertising networks, using anonymized information for targeted ads on other platforms.
• g. Fraud Prevention and Security: Detecting and preventing fraud, unauthorized access, and misuse of our website and app.

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• a. Service Providers: We may share your data with third-party service providers who help us operate our website and app, process payments, and deliver products. These providers are contractually obligated to handle your data securely and confidentially.
• b. Advertising and Marketing Partners: We may share anonymized or aggregated data with advertising partners to deliver targeted ads. We may also use analytics partners to track the effectiveness of our advertising.
• c. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
• d. Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or in response to valid requests from public authorities.

Data Collection by Independent Payment Gateway (IPG)

Our payment processing is handled through a trusted Independent Payment Gateway (IPG), which collects certain data necessary to process payments and ensure secure transactions. This includes:

• a. Payment Information: The IPG collects information such as your payment card details, including card number, expiration date, and CVV. This data is securely processed by the IPG and is not stored on our servers.
• b. Transaction Details: The IPG may collect details of your transaction, including the transaction amount, date, and status, to facilitate payment processing and recordkeeping.
• c. Fraud Prevention Data: The IPG collects data necessary for fraud detection and prevention, including device information, IP address, and geolocation data when applicable. This information helps protect both you and our platform from fraudulent activities.

The IPG is responsible for securely handling and processing your payment information. We recommend reviewing the IPG's privacy policy for details on how it manages and protects your payment data. We only partner with IPGs that comply with industry security standards and legal requirements, such as PCI-DSS (Payment Card Industry Data Security Standard) certification, to safeguard your information.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Security protocols include:

• a. Encryption: Sensitive data, including payment information, is encrypted during transmission.
• b. Access Controls: We restrict access to personal data to authorized personnel only.
• c. Regular Security Audits: We periodically review and update our security practices to ensure your information is protected.

While we take significant steps to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies may also be used for targeted advertising and to keep you logged in between sessions. You may disable cookies through your browser settings, but this may limit certain features of our services.

Third-Party Links

Our website or app may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before interacting with them.

Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it as quickly as possible.

User Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• a. Access: Request a copy of your personal information.
• b. Correction: Correct any inaccuracies in your information.
• c. Deletion: Request the deletion of your personal information.
• d. Objection: Object to certain processing activities, such as direct marketing.
• e. Data Portability: Request a structured, machine-readable copy of your information.

To exercise these rights, please contact us using the information provided on our website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. We encourage you to review this page regularly for the latest information on our privacy practices. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

Contact Us

For any questions or concerns regarding this Privacy Policy or the data we collect, please contact us at [email protected].