Terms and Conditions for nowait.lk

1. Introduction

Welcome to nowait.lk, an e-commerce platform connecting buyers with a wide range of products. These Terms and Conditions govern your use of our website and app, as well as the purchase and sale of products. By accessing and using nowait.lk, you agree to comply with these Terms. Please read them carefully before engaging in any transactions.

2. Use of the Website

• a. Eligibility: You must be at least 18 years old to use our website or make purchases. Minors may only use the platform under the supervision of a parent or guardian.
• b. Account Security: You are responsible for maintaining the confidentiality of your account details, including your username and password, and for any activities that occur under your account.
• c. Information Accuracy: You agree to provide accurate and current information during registration and checkout to prevent delays or issues with orders.
• d. Lawful Use: You agree not to use the website for any unlawful or unauthorized purposes, including fraud or attempting to bypass the website’s security features.

3. Product Information and Pricing

• a. Product Accuracy: We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee the completeness or accuracy of this information.
• b. Price Changes: Product prices may change without notice. Any promotions or discounts are valid for a limited period and may be subject to additional terms.

4. Orders and Payments

• a. Order Placement: By placing an order, you agree to pay for the selected products. All orders are subject to acceptance and availability.
• b. Order Cancellation: nowait.lk reserves the right to refuse or cancel any order at our discretion, including cases of pricing errors, stock issues, or suspected fraudulent activity.
• c. Payment Authorization: By providing payment details, you authorize us to charge the total amount, including taxes and shipping fees.
• d. Secure Payments: We use secure, third-party payment processors. nowait.lk does not store full payment information.

5. Shipping and Delivery

• a. Timely Shipping: We aim to ship orders promptly within the timeframe specified on the product page.
• b. Delivery Estimates: Estimated delivery times are provided, but actual delivery may vary. nowait.lk is not liable for delays beyond our control.

6. Return and Refund Policy

Returns

We have a strict 7-day return window from the date of delivery. Returns are only accepted if:

• The product is unused and in its original packaging.
• The product has all tags, accessories, and instructions intact.
• The item was delivered in a defective or incorrect condition.

Return Process

• Contact customer service within 7 days of receiving the item to initiate the return.
• Approved returns must be shipped to the specified return address provided by nowait.lk.
• Return shipping costs may be covered by nowait.lk if the product is found defective or incorrect; otherwise, the buyer will bear the return shipping costs.

Refunds

Refunds will be processed once the returned item is received and inspected. Refunds may take up to 14 business days to appear on your payment method.

7. Intellectual Property

• a. Ownership: All content on nowait.lk, including text, images, logos, and graphics, is protected by intellectual property rights and belongs to nowait.lk or its licensors.
• b. Restrictions: Users may not use, reproduce, or distribute website content without prior written consent.

8. User Conduct and Prohibited Activities

Users are prohibited from:

• Using nowait.lk for illegal activities or unauthorized commercial purposes.
• Attempting unauthorized access to our systems or data.
• Posting or sharing inappropriate or harmful content.

nowait.lk reserves the right to suspend or terminate accounts for violating these standards.

9. Limitation of Liability

• a. Disclaimer: nowait.lk provides the platform “as is” and makes no express or implied warranties regarding the quality, accuracy, or reliability of products.
• b. Indirect Damages: nowait.lk is not liable for any indirect, incidental, or consequential damages arising from the use of the website, including lost profits, data loss, or interruptions in service.

10. Indemnification

You agree to indemnify and hold harmless nowait.lk, its officers, employees, and agents, from any claims, damages, or liabilities arising from your use of the platform or violation of these Terms.

11. Changes to Terms

nowait.lk reserves the right to update or modify these Terms at any time. Any changes will be posted on this page, and the updated version will be effective immediately upon posting. It is your responsibility to review these Terms periodically.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Sri Lanka.

13. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Email: [email protected]