Refund Policy for nowait.lk

Introduction

At nowait.lk, we strive to ensure customer satisfaction with every purchase. However, in the event that you are not fully satisfied with your order, we have established the following refund policy to provide clarity on our processes and to ensure a fair experience for all customers.

Eligibility for Refunds

Refunds are available under the following conditions:

• a. Damaged or Defective Products: If the product you receive is damaged or defective upon arrival, you are eligible for a refund.
• b. Incorrect Item: If the wrong item was delivered to you, you are eligible for a full refund or exchange.
• c. Non-Delivery: If your order was not delivered within the specified timeframe, you may request a refund.

Refund Process

To request a refund, please contact our customer support team within 3 days of receiving your product. You will need to provide the following:

• a. Order Number: Please provide the order number received upon purchase.
• b. Proof of Issue: Submit any supporting documents or images showing the damage, incorrect item, or proof of non-delivery.

Once your refund request is reviewed and approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

Non-Refundable Items

The following items are not eligible for a refund:

• a. Digital Products: We do not offer refunds on digital downloads, such as software, e-books, or other downloadable content.
• b. Change of Mind: We do not offer refunds for items purchased by mistake or for any change of mind.

Exchanges

If you wish to exchange an item due to a size issue or other reasons, please contact our customer support team. Exchanges are subject to availability and must be processed within 3 days of receiving your product.

Please note that return shipping and delivery shipping costs for exchanges will be borne by the customer. Ensure that the item is returned in its original condition to qualify for an exchange.

Processing Time

Refunds will be processed within 7-10 business days from the date your request is approved. Please note that the refund may take additional time to appear in your bank account, depending on your payment provider's policies.

Contact Us

If you have any questions about our refund policy or need assistance, please reach out to our customer support team at:

Email: [email protected]